Return & Refund Policy
At Pamosapicks, we want you to be completely satisfied with your organic products. Our return policy is designed to ensure your peace of mind when shopping with us.
100% Satisfaction Guarantee
1. Return Time Frame
Fresh Produce
Fresh fruits, vegetables, and perishable items can be returned within 24 hours of delivery if not satisfied with quality.
Packaged Goods
Packaged organic products, grains, and non-perishable items can be returned within 7 days if unopened.
Personal Care
Organic personal care products and cosmetics can be returned within 14 days if unopened and unused.
2. Return Conditions
Original Packaging
Items must be in original packaging with all labels and seals intact.
Purchase Receipt
Original purchase receipt or order confirmation required for all returns.
Unused Condition
Products must be unused, unopened, and in resaleable condition.
Proper Storage
Items must have been stored according to recommended conditions.
3. How to Return Items
Contact Us
Call us at +91 9876543210 or email returns@pamosapicks.com to initiate your return request.
Get Return ID
We'll provide you with a Return ID and detailed instructions for packaging and shipping your items back to us.
Ship Items
Package items securely and ship them back to us using the provided return label or our pickup service.
4. Refund Process
Processing Timeline
- Inspection: 1-2 business days after we receive your return
- Refund Approval: Within 24 hours of successful inspection
- Payment Processing: 3-5 business days to reflect in your account
- Bank Transfer: 5-7 business days for bank transfers
Original Payment Method
Refunds will be processed to your original payment method (card, UPI, etc.)
Bank Transfer
For cash payments, refunds will be processed via bank transfer to your account
Store Credit
Option to receive store credit with 10% bonus value for future purchases
5. Non-Returnable Items
Important Notice
For health and safety reasons, certain items cannot be returned once delivered.
Cut/Processed Items
Pre-cut fruits, vegetables, or any processed fresh produce
Opened Liquids
Opened bottles of juices, oils, or any liquid products
Personal Care (Used)
Opened or used personal care and cosmetic products
Expired Items
Products that have exceeded their expiration date
6. Exchange Policy
Quick Exchange Options
We offer hassle-free exchanges for damaged, defective, or incorrect items delivered to you.
- Same-day exchange for fresh produce quality issues
- Next-day exchange for packaged goods
- Free pickup and delivery for exchanges
- No questions asked for damaged items
Damaged/Defective
Items damaged during transit or manufacturing defects - immediate exchange with free pickup.
Wrong Item
Received wrong product - we'll exchange it with the correct item at no extra cost.
Size/Quantity
Wrong size or quantity delivered - exchange for the correct specification within 24 hours.
7. Quality Guarantee
100% Organic Quality Promise
We guarantee the organic authenticity and freshness of all our products. If you're not completely satisfied, we'll make it right.
Certified Organic
All products are certified organic by recognized authorities
Fresh Delivery
Temperature-controlled delivery to maintain freshness
Shelf Life
Minimum shelf life guarantee on all perishable items
8. Customer Support
Our customer support team is here to help you with any return or refund queries. We're committed to resolving your concerns quickly and efficiently.
Phone Support
+91 9876543210
Mon-Sat: 9 AM - 8 PM
Email Support
returns@pamosapicks.com
Response within 2 hours
Live Chat
Available on Website
Instant assistance